Refund policy

 

RETURNS:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  The price tag still be attached to the item.

ADDITIONAL NON-REFUNDABLE ITEMS:
Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

CLOTHES WITH OBVIOUS SIGNS OF USES:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery to you.

REFUNDS OR CREDIT:

Sorry, we do not give money back.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/credit.
If you are approved, then your credit/refund will be processed and the refund will be paid within 7 days of delivery at Minnie's Boutique.  No refunds on Courier and bank costs.

LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund/credit yet, first check your e-mail again.

If you’ve done this and you still have not received your refund/credit yet, please contact us at mfashions@outlook.com.

SALE ITEMS (if applicable):
Only regular priced items may be refunded/credited, unfortunately sale items cannot be exchanged/refunded.

EXCHANGES (if applicable):
We only REPLACE items if they are defective or damaged due to our error.

If you need to exchange it for the same item or item of the same value, send us an email at mfashions@outlook.com and send your item to:

29 Koedoe Street

Postmasburg

Northern Cape ZA

8420.

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING:
To return your product, you should mail your product to:
Minnie's Boutique
29 Koedoe Street
Postmasburg
Northern Cape
8420

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.